Meezan Insurance Services Limited Trading as Zubaidi Financial Services
Phone: 021 131 4452
Email: ahmed@zubaidi.co.nz
Address: 15 Prospect Terrace

License Status and Conditions

TBC

Nature and scope of the financial advice given

Zubaidi Financial Services provides advice to our clients about their mortgages. Our financial advisers provide financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers:

Mortgages

For mortgages, We work with four banks and seven non-bank providers

Main Bank Providers: ANZ, ASB, BNZ, Westpac
Non-Bank Providers: Prospa

Fees, expenses and other amounts payable for our financial advice

Mortgage Fees

I do not charge you a fee if you decide to take a loan with one of the mainstream banks (ANZ, BNZ, Westpac, ASB and Go Home loans). Should your loan be a non-bank loan then we will advise you of the fee before proceeding but this is usually between 0.8% and 1% of the loan amount.
 

Zubaidi Financial Services receive commissions from the providers on whose products we give financial advice (Lenders). If you decide to take out a Mortgage, the provider will pay a commission to Zubaidi Financial Services as your financial adviser. The amount of commission is based on the amount of the lending.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sporting events, hampers, or other incentives.

To ensure that our Financial Advisers prioritize our client’s interests above our own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Zubaidi Financial Services monitors these registers, and provide additional training where necessary. Zubaidi Financial Services performs an annual review of our compliance program.

Complaints handling and dispute resolutions

If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing ahmed@zubaidi.co.nz, or by calling us on 021 131 4452. You can also write to us at 15 Prospect Terrace, Milford, Auckland.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 10 working days of receiving them. If we can’t we will contact you within that time to let you know we need more time to consider your complaint, and will aim to provide you with a realistic timeframe.

• We will contact you by phone or email to let you know whether we can resolve your complaint, and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme (Financial Dispute Resolution Service)

The Financial Dispute Resolution Service provides a free, independent dispute resolutions service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.

You can view their website: ww.fdrs.org.nz, contact them via email: enquiries@fdrs.org.nz, phone: 0508 337 337, or write to them at: Freepost 231075 PO Box 2272 Wellington 6140.

Website: www.fdrs.org.nz/complaints

Our duties

Zubaidi Financial Services, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

• exercise care, diligence, and skill in providing you with advice

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

• meet standards of ethical behavior, conduct and client care set by the Code of Professional

Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

Contact details

Meezan Insurance Services Limited Trading as Zubaidi Financial Services
Phone: 021 131 4452
Email: ahmed@zubaidi.co.nz
Address: 15 Prospect Terrace